Shipping policy

KOJO SHIPPING & DELIVERY POLICY

1. DELIVERY COVERAGE
We deliver nationwide across Pakistan.

2. DELIVERY CHARGES
FREE delivery on all orders above Rs. 4,000.

For orders below Rs. 4,000:
- Express Delivery — Rs. 450
- Regular Delivery — Rs. 250

3. DELIVERY TIMEFRAME
Karachi:
- Express Delivery: 1–2 working days
- Regular Delivery: 2–3 working days

Rest of Pakistan: 4–5 working days

Delivery times begin once your order is confirmed and dispatched. Orders placed on weekends or public holidays are processed the next working day. All delivery times are estimates.

4. ORDER CONFIRMATION
All orders are confirmed via WhatsApp before dispatch. Please ensure your contact number and complete delivery address are correct to avoid delays.

5. PAYMENT METHODS
- Cash on Delivery (COD) — pay in cash on arrival, available nationwide
- Bank Transfer — pay in advance via bank transfer

6. TRACKING YOUR ORDER
Once dispatched, we share delivery updates via WhatsApp so you can follow your order.

7. FAILED OR DELAYED DELIVERIES
- If you are unavailable, the courier will usually attempt redelivery
- Repeated failed deliveries due to incorrect information may result in the order being returned
- Delays beyond our control will always be assisted by our team

8. DAMAGED IN TRANSIT
If your order arrives damaged, contact us on WhatsApp within 3 days with photos. Covered under our Return & Refund Policy with free replacement or refund.

9. CONTACT US
WhatsApp: +92 311 1122157
Website: kojo.pk
Instagram: kojo.toys

Kojo — Inspiring Young Minds